Spectra Hardware
Inc.
Service Contracts
Option
A
This plan is a full service contract which
includes the following provisions:
- Two periodic maintenance inspections - one will be scheduled by Spectra
Hardware at the customers convenience during the first six months of the
contract period, and the other in the following period. These inspections
will be used to perform routine adjustments to ensure that the instrument
is working to specification (Calibration Certificate Provided).
- Emergency service: This will be performed upon notice from the
customer that the instrument is inoperative. A 48-hour turn-around
is guaranteed. A 24-hour response time is usually achieved.
Option B
Option B is an alternative plan which includes
the following advantages:
- Two periodic maintenance inspections - each of these can be used to
replace an emergency call during the term of the contract; one during the
first six months and one during the second six months (Calibration Certificate
Provided).
- Emergence service: These call are performed at 20% off of current
service rates.
- Replacement Parts: Replacement parts can be provided by Spectra
Hardware on a loaned basis. Permanent replacement parts are the responsibility
of the customer.
General Conditions:
- All emergency calls will be made in a timely manner.
- Consumable items are not included in a contract call.
- All service will be within normal working hours (8-5) with a four-hour
minimum on all calls.
- Routine jet maintenance such as gas flows, electrode replacement, alignment
and other related adjustments are not included in the contract call.
- Custom plans are available and negotiable upon request.
Standard Billable Rates:
- Service rates are $120.00 per hour, portal to portal.
- A $120.00 per diem is required on work involving overnight stays.
- Travel costs are additional.
- Rates are subject to change without notice.
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